Wed March 25 Wed

J. Staying On Top of new Photo Documentation Requirements

California’s photographic documentation requirements under AB 2801 significantly change how property managers must approach move-in, move-out, and security-deposit workflows. This session provides a clear, practical breakdown of what the law requires, and how managers can adapt their processes to stay fully compliant. Attendees will learn the five key documentation points:

• Required move-in photos establishing the initial condition.
• Optional tenant-submitted documentation.
• Optional pre–move-out photos associated with the voluntary pre-inspection.
• Required move-out photos taken before any cleaning or repairs.
• Required post-completion photos taken after any work tied to deposit deductions.

Wed March 25 Wed

N. From "Rent Collector" to Asset Manager: How to Attract & Win Clients for Life

In this session, we’ll cover practical advice on delivering the perfect owner experience during sales, onboarding, and retention. We’ll discuss what an asset manager is, why this transformation is important, and how to implement it immediately to drive down churn, increase revenue, and create lifelong clients.