
Melissa Prandi
Friday April 18
General Session 3 Keynote - The Ripple Effect: Happy Staff, Happy Clients, Happy Residents
Sometimes, it’s the little things that go a long way. More often than not, it’s communication that makes the biggest difference. Want to turn customers into raving fans? Learn how to create a Raving Fan Experience—for EVERYONE!
Friday April 18
MasterMind Interactive Sessions/ Musical Tables 10 minute sessions at each table with all speakers/keynote speakers
Join us for an engaging and dynamic "round table" session designed to wrap up the day! This fast-paced, interactive discussion offers you the opportunity to share your key takeaways from the breakout sessions you attended. Plus, it's your chance to hear insights on hot topics from sessions you may have missed but were eager to explore. Don't miss out on this collaborative learning experience!