Thomas Perfect

Fraud – A New Wave in 2026 & Beyond

Tommy Perfect is the Co-Founder of PropDefend, a cybersecurity service built specifically for property management companies. Drawing from his years as CEO of Uplift Property Management, Tommy brings a rare blend of operational experience and industry insight to the cybersecurity world. He knows firsthand the vulnerabilities property managers face—and is committed to making digital protection simple, accessible, and reliable. A lifelong Ramona resident, Tommy’s leadership is shaped by his faith, his dedication to service, and his active involvement in local youth sports and community projects. He and his wife Meagan are raising their three young children in the heart of Ramona, where family and community remain central to everything he does. At PropDefend, Tommy’s mission is clear: help property managers safeguard their teams, their data, and the communities they serve.

10:30am - 11:45am - Salon 3 & 4

Wed March 25 Wed

J. Staying On Top of new Photo Documentation Requirements

California’s photographic documentation requirements under AB 2801 significantly change how property managers must approach move-in, move-out, and security-deposit workflows. This session provides a clear, practical breakdown of what the law requires, and how managers can adapt their processes to stay fully compliant. Attendees will learn the five key documentation points:

Required move-in photos establishing the initial condition.
Optional tenant-submitted documentation.
Optional pre–move-out photos associated with the voluntary pre-inspection.
Required move-out photos taken before any cleaning or repairs.
Required post-completion photos taken after any work tied to deposit deductions.

12:30pm - 1:45pm - Salon 3 & 4

Wed March 25 Wed

N. From "Rent Collector" to Asset Manager: How to Attract & Win Clients for Life

In this session, we’ll cover practical advice on delivering the perfect owner experience during sales, onboarding, and retention. We’ll discuss what an asset manager is, why this transformation is important, and how to implement it immediately to drive down churn, increase revenue, and create lifelong clients.

2:30pm - 3:45pm - General Session Ballroom

Tuesday March 24 Tues

E. Fraud – A New Wave in 2026 & Beyond

In an era where financial crime is evolving faster than ever, property management companies face unprecedented exposure to both external and internal fraud. While industry professionals may feel confident after years of training and established safeguards, the rise of AI-driven schemes, sophisticated social engineering, and rapidly advancing banking-system vulnerabilities has created an environment where even financial institutions struggle to keep pace.